SHIPPING CHARGES & DELIVERY TIME 

INTERNATIONAL

Country	Delivery Option	Order Placed Before	Delivery Window	AED
USA, UK, Europe, Australia, New Zealand, Japan, Other	Express	2pm	2-3 days	140
Canada	Express	2pm	2-3 days	125

GULF / MIDDLE EAST / AFRICA

Country	Delivery Option	Order Placed Before	Delivery Window	AED
Kuwait, Qatar, Saudi, Bahrain, Lebanon, Oman, Jordan, Egypt	Express	2pm	1-2 days	60 / Free for orders above AED 1000

 

UAE

City	Delivery Option	Order Placed Before	Delivery Window	AED
Dubai	Within 4 Hours	5pm	Within 4hrs (same day)	30
Dubai, Abu Dhabi, Sharjah, Ajman	Same Day	2pm	4pm-10pm (same day)	15 / Free for order over AED 500
Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Fujairah, Ras Al Khaima, Um Al Quwain	Next Day	10pm	9am-10pm (next day)	Free

• All orders ship same or next day based on delivery option selected during check out process. Pending availability and credit card verification.
• Once an order has been placed, it cannot be adjusted or cancelled.
• You will receive verified communication whatsapp msg with tracking information after your order has been shipped.
• International shipment tax, customs, handling fee applied on arrival & determined by local authorities once the package is processed is responsibility of the customer.

For further questions about delivery, please contact our customer care team at support@ironstance.com

 

EXCHANGE

Currently only available for UAE order. If you need to exchange/refund for any reason, please return your item as per our policy below. 

• We do not accept returns or exchanges after 7 days.
• We currently offer exchange for different size available in stock at time of exchange. We are unable to provide exchanges for different style or color.
• We offer one return for exchange request per order.
• We do not cover shipping costs for exchange at this time. Domestic exchange shipping amount AED 25 to be covered by the customer.
• Please return the item in the condition it was packed and sent. Original tags must be attached.
• All items must be unworn and unwashed. If there is excessive wrinkling, the return is subject to denial.
• Items covered in animal/human hair will NOT be accepted.
• Items that smell like smoke, cologned or deodorant will not be accepted.
• If the return/exchange does not pass inspection, it will be mailed back. Customer to arrange shipping.

For exchanges/returns please email us at support@ironstance.com with your order number, details of the returned item. Along with Size you want to exchange for.  We will get back to you with instructions for packing your exchange / return.

 

REFUND

• Currently only available for UAE order. 
• When returning the items for a refund, a AED 25 restocking fee will be deducted from the refund amount.
• In addition AED 25 will be charged for Pick up. We do not currently offer return labels for international customers.
• We are unable to refund original shipping charges.
• Please allow 7-10 business days for packages to be processed once they reach our warehouse. If you are approved, refunds will be returned to the original payment method. It can take your financial institution up to 14 business days to reflect payment on your account.

NON RETURNABLE / EXCHANGE ITEMS

• Items without original tags, packaging & barcode sticker.
• If there is excessive wrinkling, the return is subject to denial.
• Items covered in animal/human hair will NOT be accepted.
• Items that smell like smoke, cologned or deodorant will not be accepted.
• Items that have been worn, washed, stained, or damaged.
• Gift Cards.
• Items marked FINAL SALE.

INTERNATIONAL REFUND & EXCHANGE

• Not available options for orders placed outside of UAE